Position Summary
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Supervises dispatch staff and daily operations of the communications center; dispatches tribal law enforcement, fire, EMS, rescue, and other tribal support service units to all emergency and non-emergency scenes and calls.
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Supervision Exercised
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Reports to the Chief of Police and Police Captain.
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Major Duties and Responsibilities
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- Oversees the dispatching of Police, EMS, fire, and tribal support services ensuring calls are handled in a timely and efficient manner.
- Implements and maintains dispatch schedule to ensure all shifts have adequate coverage.
- Maintains Kronos timekeeping system; edits timesheets and submits payroll by scheduled deadline.
- Maintains a written log of telephone and radio calls; quality checks reports and data entries for accuracy.
- Serves as manager for a 911 Public Service Answering Point (PSAP); maintains equipment and schedules for repairs as needed.
- Provides a variety of general information to community residents, including laws and regulations, road and weather conditions, and travel directions.
- Prepares monthly reports for Chief of Police for service calls, officer response calls, 911 monthly activity and citations issued.
- Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders, and probation paperwork.
- Prepares statistical reports on calls for service, crime types, officer calls reports, and traffic data on request by the Police Chief and/or Police Captain.
- Screens incoming radio and telephone calls and makes appropriate referrals to the shift supervisor or other law enforcement officers.
- Issues memos, procedures and directives in relation to operation of Command Center.
- Maintains Master Street address guide for the Sandia and updates data base; prepares bi-annual Master Street address guide and publishes new guide.
- Troubleshoots RMS/CAD, radio and other communications equipment and contacts vendors or MIS to resolve issues; ensures equipment is in proper operational order.
- Maintains current working knowledge of trends in emergency communications.
- Keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
- Hosts regular staff meetings to ensure communication among staff regarding program related activities.
- Assists with development of; interpreting of and uploading SOP, policies and rules and regulations.
- Conducts employee evaluations using departmental rules, regulation, laws and professional standards of conduct. Recommends disciplinary actions.
- Performs other duties as assigned.
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Secondary Duties and Responsibilities
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Knowledge, Skills and Abilities
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- Knowledge of applicable federal, state, county and local laws, regulations and requirements.
- Knowledge of department organization, functions, objectives, policies, and procedures.
- Knowledge of federal communication commission rules and regulations required.
- Knowledge of budget preparation.
- Knowledge of the scope, landmarks and geographical locations within the Sandia Pueblo reservation boundaries.
- Knowledge of principles and practices of radio dispatch and communication.
- Skill in preparing, reviewing, and analyzing operational and financial reports.
- Skill in supervising, training, and evaluating staff.
- Skill in making effective decisions in emergency situations.
- Ability to perform duties under stress, maintain composer and professionalism under stressful conditions and in the face of provocation.
- Ability to maintain confidentiality of information as directed by tribal and police policies.
- Ability to communicate efficiently and effectively both verbally and in writing.
- Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds.
- Ability to create and present effective speeches and presentations.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to make solid decisions and exercise independent judgement.
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