Location Remote
Category Sales

Call Center – Inbound Sales – Work From Home

Remote

Opportunity Description:

Do you have a passion for delighting callers and have a phenomenal sounding phone voice? Are you persuasive and upbeat with the ability to make things sound so exciting that people just have to say yes? If so then becoming an independent contractor for LiveOps’ inbound sales program may be a great business opportunity for you to work from home and be a business owner.
 
LiveOps is looking for skilled sales professionals to contract with to answer inbound phone calls on behalf of our clients. Inbound calls come from people who call to inquire about a product or service after seeing an advertisement on TV, hearing a commercial on radio, or seeing an online or print advertisement. As a LiveOps independent sales agent, you may have calls where the goal is to pre-qualify the caller for the next step in the sales process. On other calls, the goal may be to sell the product and maximize the sale by offering upsells that complement the main product, subscription services, and other add-ons. Our clients’ marketing efforts drive people to call and LiveOps independent sales agents use their skills to convert them to sales.
 
This is a legitimate work-from-home opportunity providing customer service to generate sales and leads for well-known products and companies.
 
With LiveOps, you are your own boss and business owner which gives you more flexibility and opportunities than are typically available in a traditional brick and mortar call center. Through free virtual certification courses, you can access all the information you need to succeed – from product information to client tips on how to generate sales and increase your earning potential. Plus you have the support of one of the largest work-from-home agent communities.
 
As an independent sales agent with LiveOps you are not a captive agent; you get to maintain your freedom and independence to work for other companies while working at home from the comfort of your virtual office. LiveOps independent agents enjoy flexible scheduling that allows them to work around other jobs or personal commitments.
 
This is a great opportunity for anyone who needs the flexibility of working from home on their own schedule.
 
What are the calls like
You will represent top brands and assist their callers with a product or service they are interested in. Callers are driven to call after seeing an advertisement on TV, the internet, magazine, or a piece of direct mail, or hearing an ad on the radio.
 
As a LiveOps independent sales agent, you may have calls where the goal is to pre-qualify the caller for the next step in the sales process. On other calls, the goal may be to sell the product and maximize the sale by offering upsells that complement the main product, subscription services, and other add-ons.
 
Our clients’ marketing efforts drive people to call and you work your magic to convert them to sales. In addition our clients are looking for agents to be the voice of their brand, achieve sales goals, and strengthen customer loyalty. They want their callers to become customers and be excited that they picked up the phone to call!
 
As an agent, you will have access to our free, award-winning certification courses designed to help you learn about the variety of great products and services that you can represent. That way you will be confident and prepared to reach your work-from-home sales goals!
 
Earning potential
Independent agents earn money for time spent talking on the phone and may also receive performance-based pay, commissions, or incentives. Some of our clients pay a talk-time rate, generally $0.20 or $0.25 cents per minute of talk time, many offer per order payment incentives (POP’s), and some programs pay entirely on commission.  Many clients offer sales incentives that can allow high-performing agents to dramatically increase revenue for their home business.
 
Hours
Calls are available 7 days a week, 24 hours a day. Peak call volume occurs Saturday and Sunday between 4:00 AM and 3:00 PM EST.
 
Independent agents make their own schedule by self-scheduling to take calls in 30 minute blocks. Independent agents can self-schedule to commit to specified time blocks that work best for them.
 
Being a business owner
In order to give you the most freedom and flexibility with your work schedule, LiveOps works with agents as independent contractors.
 
Owning your own business is easier than you think when you partner with LiveOps. We connect professionals, like you, with clients. We have tools available that make managing your LiveOps independent business a snap. From award-winning certification courses to scheduling and invoicing tools and a robust virtual call center platform - we have the best in the industry. You provide fabulous service and manage and grow your business the way you want. At LiveOps you control your journey – the key to additional growth opportunities lies with you and is based on your performance.
 
You are in business for yourself, but not by yourself. With our large community of agents ready to lend advice, you really can build and own a business to be proud of.

Opportunity Requirements:

Technology needed for success
  • Please review the LiveOps requirements by clicking Phone and Computer Requirements from the top menu. In addition please note that Windows 10 is not compatible with the LiveOps system. If this is the operating system you currently use, your business will not be able to provide services. Copy and paste the following Microsoft link into your browser to determine which Windows operating system your computer is running, http://windows.microsoft.com/en-us/windows/which-operating-system
Skills needed for success
  • Self-starter who wants to run your own business
  • Desire to be your own boss
  • Excellent communication skills
  • Sales skills, including the ability to handle objections and negotiate a sale
  • Attention to detail
  • Accurate data entry ability
  • Ability to multi-task
  • Excited, enthusiastic, and energetic
  • Ability to work independently
  • Desire to work from home
  • Ability to set up and maintain your home office, including the cost of your own office equipment. Click Phone and Computer Requirements from the top menu to review the LiveOps technical requirements.
  • Ability to learn and use customized software and applications
Application and Certification Process
Interested people should apply online. If your application is accepted, you will be invited to become an independent contractor with LiveOps and provide services to our clients as an independent sales agent. This invitation is contingent upon you signing the LiveOps Independent Contractor Agreement and ordering, paying for, and passing a background and credit check.
 
Once you become an independent agent, LiveOps’ client companies require you to complete the LiveOps Call Center certification courses before your business can start answering calls. These are a combination of self-paced eLearning courses and live virtual classroom learning sessions conducted via conference call. The certification takes approximately 12 hours and must be completed within 2 weeks of becoming a LiveOps agent.


Important: During the application process you will receive emails with information on next steps from automailer@hrapply.com. Please add this email address to your safe email sender list.