Pay Rate	$14.75
Job Level	Entry Level
Shift	Part-time Seasonal
Category	Rides

ACCESSIBILITY SERVICES AGENT - Age 18+

Hersheypark

Description:

Accessibility Services Agents are responsible for providing a positive experience for guests requesting Park accommodations and accessibility information. This team member will assist guests with enrolling in the Attraction Accessibility Program and helping our guests plan their visit while ensuring guest safety.

Positions are currently available for employees age 18 or older who are available to work throughout the fall for Hersheypark Halloween and Christmas Candylane® (September, October, November and December).

Job Functions:

Assist guests with enrollment into the Attractions Accessibility Program
Verbally communicate and enforce all ridership criteria and attraction safety requirements
Utilize a computer based program to enroll guests using a set of ridership criteria
Provide excellent customer service to the guests of the HersheyparkⓇ through greeting guests and answering questions
Comprehend written and verbal instructions, retain information, and consistently enforce all ride safety, park, and departmental policies including, but not limited to: enforcing the attraction height requirements and following all safety procedures
Handle and resolve guest concerns
Exhibit empathy and respect while assisting all guests
Maintain a knowledge of park offerings, accessibility, and attraction safety
Keep a safe and clean work area

Requirements:

Basic Qualifications:

Must be at least 18 years of age on the date of applying
Must be able to speak and read the English language
Must have reliable transportation to and from work for your scheduled shifts

Additional Qualifications:

Must have strong verbal communication skills
Must have strong conflict resolution/problem solving skills
Must work well with other employees and be able to interact with our guests in a fast paced environment
Must have the ability to safeguard confidential information
Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines

Working Conditions:

Must be able to work flexible hours including evenings, weekends, and holidays
Must be able to work at least two (2) weekends per month from September through December
Typical shifts will be from 8:30am to 4:30pm, 12:00pm to 8:00pm, and 3:45pm to one hour after park close (typically up to 11:00pm)
Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is primarily indoors; however, some outdoor work may be required
Physical requirements include finger dexterity and frequent standing, sitting, walking, bending, reaching, and communicating
Must also be able to hold and use a height measuring stick to assess guests’ height for each attraction
Requires lifting up to 35 pounds without assistance on a regular basis

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

*Candidates offered Attractions positions will be required to complete pre-employment drug testing.

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