Pay Rate TBD
Job Level Professional
Shift Full-time
Category Convention Services - Catering


The Hotel Hershey


This position is responsible for planning, coordinating, and overseeing the execution of details related to social events, food and beverage, and catering events at The Hotel Hershey.


Job Functions (Items marked with an asterisk are essential functions of this position):

  • Work with prospective clients to coordinate event and program details, conduct site visits and tours, draft proposals and contracts, and maintain account information.*
  • Identify opportunities to up-sell food and beverage, AV, room rental, etc. Sell group items such as F&B, transportation, and amenities.*
  • Respond to customer inquiries and anticipate client needs. Manage group and interpersonal conflict situations to the benefit of the guest, facility, and contractual obligations.*
  • Solicit, explain, negotiate, and close local catering business. Organize all other arrangements related to social events (set-up and execution of social events and meetings, meals and special events, rehearsals, ceremonies, and wedding receptions).*
  • Collaborate with and oversee the collective efforts of all departments involved in creating and executing events, including special activities, menus, services, setups, A/V, meal functions, and meetings.*
  • Outline details of functions on banquet event orders and floor plans and update all involved as changes occur. Assist with meeting development and banquet functions, as needed. Attend all required meetings.*
  • Perform other duties as assigned.


Basic Qualifications:

  • Minimum of 1 years of related experience.
  • Industry Experience - Sales/Event Planning/Banquet
  • 18 years of age or older.
  • Must have a valid Driver's License
  • Bachelor’s degree
  • Relevant work experience can be substituted for education - 4 years


Additional Qualifications:

  • Proven employee/guest relations, problem solving, oral and written communication, attention to detail, and organizational skills.
  • Knowledge and/or experience in: banquet service and event etiquette, interrelationship of hotel facilities to guest/sales objectives, role catering sales plays in obtaining sales goals, importance of catering sales in promotions, and the importance of clear communications, effective planning and accuracy.
  • Computer software experience and proficiency preferably in word and excel.
  • Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
  • Ability to handle multiple customer and operational demands with a high degree of professionalism, often with time sensitive deadlines.


Physical Demands & Working Conditions:

  • While performing the duties of this job, the employee is required to:
  • Lifting Occasional (<33%) (35lbs maximum weight)
  • Finger Dexterity Frequent (34-66%)
  • Sitting Frequent (34-66%)
  • Standing Frequent (34-66%)
  • Walking Frequent (34-66%)
  • This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
  • This job regularly requires verbal communication of detailed information to others either by phone or in person.
  • Must be able to speak and read the English language.
  • Schedule will vary according to operating needs and will include days, evenings, weekends, and holidays. 40-60 hour work week. Varied work schedule, including nights, weekends, and holidays.


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


Hershey Entertainment & Resorts is an Equal Opportunity Employer