Minimum Qualifications:
Education and Experience:
High School Degree or GED preferred, plus recent experience in the restaurant field as a server or bartender; restaurant must be considered an upscale dining establishment with alcohol and wine service. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
•Knowledge of dining and food maintenance operations and guest service.
•Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in the enforcement of said alcohol law.
•Knowledge of cash handling.
•Knowledge of restaurant menu or food items offered, bar items, liquors, and pricing.
•Knowledge of up selling, check average, suggestive selling, wine and alcohol.
•Ability to obtain a Food Handlers card.
•Ability to obtain TIPS certification.
•Ability to successfully pass departmental testing for position.
•Ability to communicate, read, and write clearly in basic English.
•Ability to demonstrate outstanding guest service at all times.
•Ability to service customers in a professional appearance and manner.
•Ability to follow instructions and work in a stressful and busy environment.
•Ability to handle the pressures of multiple tasks while providing excellent guest service.
•Skill in providing excellent customer service.
•Skill in utilizing computer equipment and POS systems.
Physical Demands:
While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl.
The team member must occasionally lift and/or move up to 50 pounds. Physical stamina and proper attitude to work under pressure at a fast pace are essential.
Work Environment:
Work is generally performed in kitchen areas, banquet areas and casino setting with exposure to heat, cold, fumes, steam, second-hand smoke and a high noise level.
Evenings, graveyards, holidays and/or weekend work will be required. Extended hours and irregular shifts may be required.