Minimum Qualifications:
Education and Experience:
High School Diploma or GED, plus one (1) year of recent casino experience or two (2) years of law enforcement, security or loss prevention experience required. Experience with surveillance audio and video equipment and knowledge of gaming operations preferred. Candidate must pass a basic Math and Situational Questionnaire assessment. Must be 18 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
•Knowledge of investigative procedures and techniques.
•Maintains knowledge of Internal Controls for each department.
•Knowledge of cheating, theft and fraud detection.
•Ability to operate surveillance equipment.
•Ability to communicate, read, and write clearly in Basic English.
•Ability to demonstrate outstanding guest service at all times.
•Ability to solve practical problems.
•Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
•Ability to operate a two-way radio.
•Ability to learn all in house casino games.
•Ability to learn table games card counting techniques.
•Maintains an expert knowledge of all Casino table games and house rules for Blackjack, Spanish 21, Poker, Ultimate Texas Hold’Em, Three Card Poker, Pai Gow and any variations and side bets offered.
•Ability to communicate effectively in English both verbally and in writing.
•Possess basic math skills of adding, subtracting, multiplying, dividing and percentages.
•Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
•Ability to multi-task.
•Ability to work in a stressful fast-paced environment.
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment:
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend is required. Extended hours and irregular shifts may be required.
No-Transfer Standard:
The Surveillance Department has established a standard that prohibits Surveillance employees from transferring to any Tohono O’odham Gaming Enterprise money handling department. Surveillance personnel who resign or are involuntarily terminated are ineligible to accept a position in a money handling department for the Enterprise for a minimum of one year unless approved by the Director of Surveillance.