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Job Title:   Benefits Coordinator
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Full Time


POSITION SUMMARY:  This role serves as first point of contact for employee, for assistance / information.  Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HRSSC policies and procedures. This function works closely with the property HR team, employees and management.  This position also supports the department in the administration of other transactional work assigned to HR Shared Services Specialist. The HR Service Specialist performs all duties in alignment with MGM Resorts International’s Mission, Vision, Values, and in support of a culture of employee communication and engagement.



Professionally and accurately responds to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes.  This will include telephone, chat, e-mail and drop-in face-to-face interactions.

Opens cases for every inquiry.

Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.

Escalates complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date.

Interfaces with internal and external resources to furnish or obtain needed information to close cases not escalated.

Refers employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate.

Submits fulfillment requests.

Discerns opportunities to improve knowledge base / Tier I processes.

Maintains high degree of confidentiality.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.




Must possess an education level equivalent to a high school degree and/or GED.

Must possess practical work experience equivalent to 1 - 2 years in a Human Resources and/or related field.

Proof of eligibility to work in the United States.

Must have experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices.



General experience in human resources.

Previous experience working in a similar resort setting.

Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry.



In-depth, Generalist understanding of HR practices and the business acumen.

Position requires strong problem solving, and organizational skills.

Must possess strong communication skills to build sustainable working relationships throughout the organization.

Must possess a proactive relationship style to deal with all issues that may be sensitive in nature.

Must demonstrate ability to work in a fast-paced and stressful environment; maintain physical stamina and a proper mental attitude to deal effectively with management, employees and outside contacts.

Ability to work under pressure while meeting deadlines, withstand prolonged standing or walking, manual dexterity and mobility to use computer, access all business entities and attend to company business.

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.



Must be flexible if needed for occasional work outside of normal business hours.

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